A person answers. Not a bot, not a ticket queue.
Weekdays, and during severe weather whenever we are awake.
Reply STOP to any message from us and they stop immediately. Reply HELP for help. You can also email us and we will take care of it.
If you have Stormline Daily, the link in your messages lets you change the send time yourself. For anything else, email us and we handle it the same day.
Full refund on request any time before coverage begins. After that, email us and we will sort it out. If we failed to send anything at all for a day you paid for, tell us and we refund that day.
If you are a certified Meteorologist who knows a market well, or you run an event and want coverage for your crowd, email us and say so in the subject line.
Same address. We will get you a real person quickly.